By Joyce Lishman (auth.)
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Extra resources for Communication in Social Work
G. about entitlement to benefits, may be best given briefly verbally, and then reinforced by written information, to be digested over time. Unchecked assumptions Unspoken, and unchecked assumptions create misunderstanding. g. when clients felt they needed material help, they perceived the workers as interested only in offering help with relationships. g. a child or old person about to be admitted to care, may fail to hear introductions because of high levels of anxiety. Stereotyping Stereotyping can distort communications.
It examines the purpose of written records for the agency and the worker and is summarised here. Then the implications of client (as opposed to agency or worker) records are considered. g. the requirement to keep a register of blind people. g. in child care. g. in access cases in divorce proceedings. Here accurate entries including dates and times of contact, are of paramount importance. Similarly, in cases of abuse, records provide evidence which may be used in legal proceedings (both court proceedings concerned with the protection and welfare of a child and public inquiries investigating the practice of social workers and other professionals).
Here a front sheet contains 'hard' basic information about child and family. The body of the report concentrates on areas not dissimilar to the Social Inquiry Report including: • Family relationships - relationship between parents, parental roles and authority. Social habits of the parents, relationships between child and parents and between child and siblings. • Criminality in the family. • Finance. • Leisure. • School. 36 Communication in Social Work • Previous contacts with social work, the police or the Hearing.